Burnaby Hospital

I recently visited Burnaby Hospital and overall had a mixed but generally acceptable experience. The hospital staff were working very hard, and some of the nurses and doctors were professional, helpful, and kind despite being extremely busy. It was clear the hospital was under a lot of pressure, which contributed to very long wait times and a crowded environment. While the medical care itself was good once seen, the experience in the waiting areas was challenging. At times, staff communication and interaction could have been a bit kinder and more patient-focused, especially during stressful moments. The emergency department was very busy, and this clearly affected overall service speed. However, once treatment began, the doctors and clinical care were solid and reassuring. Overall, the hospital provides good medical care, but improving wait times and encouraging a slightly kinder, more reassuring approach from some staff would make a meaningful difference in patient experience. The Girl named prabh who is a nurse in emergency was the best helper in my stressful situation with my child .

I would like to thank the emergency department at Burnaby Hospital for their excellent care. And I was treated quickly and professionally. The doctor and medical staff were very kind, respectful, and attentive throughout my visit. And I really liked the way how they treated the patients specially for the older patients. And would like to call them the Engels of Mercy not just a nurse. Shoutouts to D.Chomin James I truly appreciate the effort and dedication of the entire team. Thank you for your great service and care.

The construction and unclear signage has made the hospital a maze to walk thru. The 5 stars are for all the helpful staff. Nurses, Dr.s, cleaners etc. and volunteer staff have been extremely kind and helpful. No one has been cold or acted as if we were a burden. Everyone was fantastic to us even when my brother was rude and loud they still stepped up and showed us where to go.